Terms and Conditions
A. Status of These Terms
We may revise these Terms from time to time to reflect changes in our products or services, technical or legal requirements, or business needs. If you do not agree with any updates, you must inform us promptly and stop using our services.
By placing an order for auto mechanical services by phone, you agree to the most recent version of these Terms. These Terms govern the agreement between you and us in relation to booking and payment processing for auto services. We are committed to protecting our customers and delivering an efficient service experience.
mobilemechanicwalsall.com is a trading name of our company. These Terms form a legally binding agreement governing your use of mobilemechanicwalsall.com services. By using our services, you confirm that you accept these Terms and our Booking Policies.
Important Notices:
- Our liability to you is limited as set out in Sections C and D of these Terms.
- We are not responsible for the performance or quality of auto services, as these are carried out by independent mobile mechanics (see Section D for further details).
B. Definitions
Auto Services – Repair, maintenance, diagnostic, and inspection services provided by mobile mechanics and booked through mobilemechanicwalsall.com.
Booking Policies – The terms relating to appointment confirmation fees, cancellations, and additional charges. Please review these carefully before making a booking.
Mobile Mechanic – An independent professional offering auto services advertised on the mobilemechanicwalsall.com website (www.mobilemechanicwalsall.com).
C. Our Role
mobilemechanicwalsall.com acts solely as a booking intermediary, connecting customers with independent mobile mechanics. These mechanics operate independently under their own business names and schedules.
Any agreement relating to the scope of work, pricing, warranties, parts, or disputes (including charges or quality of work) is strictly between you and the mobile mechanic. mobilemechanicwalsall.com does not mediate disputes or issue refunds for completed services but can provide the mechanic’s contact details upon request.
Our role is to facilitate a smooth booking process through an up-to-date platform. Once the appointment confirmation fee is paid, the auto services are purchased directly from the mobile mechanic and not from mobilemechanicwalsall.com.
D. Service Information and Limitations
Our website advertises various auto repair, diagnostic, and inspection services carried out by independent mobile mechanics. While we provide information regarding services, pricing, and appointment scheduling, we are not responsible for the performance or outcome of the services delivered.
Mobile mechanics are not employees or agents of mobilemechanicwalsall.com and are solely responsible for the quality and standard of their work.
E. Mechanic Availability
We aim to connect you with a mobile mechanic in your local area. However, if no mechanic is available at your requested time, we may offer an alternative mechanic from a nearby location.
F. Booking Policies
Non-Refundable Fees:
Appointment confirmation fees are non-refundable if you choose to cancel your booking after payment.
Failure to Provide Service:
If we are unable to connect you with a mobile mechanic or if your scheduled appointment is not attended, you may request a full refund of the confirmation fee.
Sharing of Contact Details:
Your contact information may be shared with the assigned mobile mechanic solely for the purpose of arranging and delivering the service.
Cancellations Beyond Our Control:
If a booking must be cancelled due to circumstances beyond our control (such as mechanic unavailability), we will cancel the appointment and issue a full refund.
G. Payment for Auto Services
All auto services are purchased directly from the mobile mechanic. Service pricing may vary depending on factors such as location, vehicle make and model, urgency of the repair, and availability of parts.
Before any repair work begins, you must confirm and agree directly with the mechanic on:
- The hourly labour rate
- The estimated time required
- The cost of parts
H. Contact Details
If you have any questions or require clarification regarding these Terms, please contact us on 07700184164. We are happy to assist you.